If you would like to cancel or amend your order, please get in touch with our Customer Service Team and a member of the team will happily assist. You can do this by messaging on socials or sending an email to support@buddykeychains.co.uk

Return: If you would like to return an order or a faulty product please message us or send an email to us where we can help and give further details.

Email: support@buddykeychains.co.uk

Returns - Please email us at - support@buddykeychains.co.uk

If in the unlikely event of a product being damaged or simply you would like a refund/exchange, please contact our customer service team (support@buddykeychains.co.uk) and provide us with your order number. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)

Please see our refund policy in the footer of our website for the full conditions

Refund/Exhange

If in the unlikely event of a product being damaged or simply you would like a refund/exchange, please contact our customer service team (support@buddykeychains.co.uk) and provide us with your order number. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)

Please see our refund policy in the footer of our website for the full conditions

Royal Mail Tracking
-Find your tracking ID on your order number begening with BK.
-Your tracking ID will be emailed to you after placing your order, after your order has been fullfiled anfd proccesed.
-Check your tracking ID on Royal Mail - Track My Order

Where is my order being shipped from? All order are shipped from our office in the UK.

Which shipping courier do we use? Royal Mail

Processing times: All order have a 2-3 days processing time due to our products being handmade and busy periods. Our shipping times which are stated below:

UK Shipping Rates

• Express 1 to 2 business days with (Tracking) £3.80
• Standard 2 to 3 business days with (Tracking) £2.99

Rest Of World Shipping

• Express International 2 to 11 business days with (Tracking) £9.97

SHIPPING TIMES

Shipping time varies by location. These are our estimates:

Max delivery time – 45 business days.

*This doesn’t include our 2-3 day processing time.

*All shipping times exclude clearance/customs delays

For international orders shipped outside of the UK, please be aware that your package may be subject to customs duties, import taxes, or handling fees once it reaches your destination country. These charges are determined by your local customs authority and are not controlled by Buddy Keychains. As the recipient, you are responsible for paying any applicable customs fees or taxes required for your order to be released. If these charges are not paid, your parcel may be delayed, returned, or held by customs. We recommend checking with your local customs office for further information on potential fees before placing your order.

For more information please email us at support@buddykeychains.co.uk

DISCLAIMER

Buddy Keychains and Buddy Keychains logo are registered trademarks and copyrights of Buddy Keychains Ltd.

LEGO ® is a trademark of the LEGO Group of companies. The LEGO Group does not sponsor, authorise or endorse this website nor any of the customised/modified products or sets shows on it nor does it accept responsibility in any way, shape or form for any unforeseen and/or adverse consequences following from such customisation/modification.

Please be aware that Buddy Keychain products are NOT toys.

They contain small parts that could be a choking hazard if they become detached.

Please do not let babies or young children (under 6 years) play with them. They do not comply with EU toy safety standards.