Politique de confidentialité

Privacy Policy

Buddy Keychains Ltd
Company Number: 12466472

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this policy.

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment details (processed securely via third-party providers)
  • IP address and device/browser information
  • Order history and purchase behaviour

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Prevent fraud and enhance security
  • Send marketing communications (only if you opt in)

Payment Processing

Payments are processed securely via trusted third-party providers (such as PayPal and/or Shopify Payments).

We do not store or have access to your full payment details. These are handled securely by the payment provider.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyse traffic, and support marketing.

What cookies do:

  • Enable core website functionality
  • Remember your preferences
  • Analyse how users interact with our site
  • Help deliver relevant advertising

Tracking & Marketing Tools We Use:

We may use the following third-party tools:

  • Google Analytics – website traffic and behaviour analysis
  • Meta (Facebook & Instagram) Pixel – advertising and remarketing
  • TikTok Pixel – ad performance and audience targeting
  • YouTube (Google Ads) – video advertising and tracking
  • Tidio Live Chat – customer support and chat functionality

These tools may collect data such as IP address, browser type, pages visited, and interactions on the site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Marketing & Communications

If you opt in, we may send you marketing emails or SMS messages.

SMS Marketing

By entering your phone number at checkout, you agree to receive:

  • Order updates
  • Abandoned cart reminders
  • Promotional offers

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails
  • Replying STOP to SMS messages

Message and data rates may apply. Messages will not exceed a reasonable frequency.


SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
Contact us at the following address to make a request: support@buddykeychains.co.uk


Sharing Your Information

We do not sell, rent, or trade your personal data.

We only share your information with trusted third parties where necessary, including:

  • Payment providers
  • Shipping and delivery companies
  • Marketing and advertising platforms
  • Website and analytics providers

These parties only process your data to perform their services.

International Data Transfers

Some of our service providers may process your data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil orders
  • Meet legal, tax, and accounting obligations
  • Resolve disputes

Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent for marketing at any time

To exercise your rights, contact us at:
support@buddykeychains.co.uk

Data Security

We take appropriate measures to protect your information, including:

  • SSL (Secure Socket Layer) encryption
  • Secure systems and restricted data access

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and recommend reviewing their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and continued use of the website indicates your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
support@buddykeychains.co.uk